Our Order and Delivery Service

Customers wishing to purchase products from the Mercedes-Benz Waverley Online Shop (the “Online Shop”) must add the items to the Online Shop ‘Basket’ and enter their billing details at ‘Checkout’ and fully comply with the instructions indicated therein.

As confirmation of acceptance of the order Mercedes-Benz Waverley will send the Customer an email to the registered email address summarising the essential elements of the order. This email will include an itemized tax invoice.

Mercedes-Benz Waverley is not obliged to carry out any incomplete or inexact orders or orders placed with different methods to those established in these General Conditions.

Confirmation that your goods have been dispatched will be sent via email to the registered email address.

To provide excellent customer service, Mercedes-Benz Waverley processes orders upon receipt. If you change your mind once your order has been submitted please return the package using the process outlined under our ‘Returns Policy’ and on your delivery letter or contact the Mercedes-Benz Waverley dealership on 03 9548 6888 or via email to mbwmarketing@mbwaverley.com.au for assistance.

In the event that the products ordered by the Customer are not available, Mercedes-Benz Waverley undertakes, to notify the Customer of the lack of availability as soon as is practicable and to refund the Customer any sums already paid within 30 days of such notification.

Deliveries are carried out on behalf of Mercedes-Benz Waverley via a third party courier service. Generally, delivery takes place within 14 days of the date on which the order is accepted by Mercedes-Benz Waverley.

Whilst we will do everything possible to deliver your goods by the day specified, we cannot accept liability for deliveries made outside the stated schedule. In the event however that your order is not delivered within 30 days of the date of ordering, you may cancel your order and receive a full refund of all monies paid by contacting the Mercedes-Benz Waverley dealership on 03 9548 6888 or via email to mbwmarketing@mbwaverley.com.au.

Mercedes-Benz Waverley will deliver all parcels directly to your nominated address within Australia via a third party courier service.

All orders are not final until availability is confirmed by Mercedes-Benz Waverley staff.

On the rare occasions that an item is out of stock we may send part of your order separate from the out of stock item. The remaining items will be sent separately as soon as they become available. You will only be charged for items that have actually been sent to you, and you will only be charged one delivery and packaging charge regardless of how many parcels we send to fulfil your order.

When your parcel arrives, please check the contents against the enclosed invoice. In the unfortunate event that there are any discrepancies with your order please contact the dealership on 03 9548 6888 or via email to mbwmarketing@mbwaverley.com.au.

Payment Options

Payments can only be made via the PayPal payment system using a credit/debit card or a registered PayPal account. PayPal payments are processed by Mercedes-Benz Waverley.

Your card will only be charged for items that have been dispatched, therefore, charges will appear on your statement once the items have been sent.

Returns Policy

This policy does not affect and is in addition to your legal rights under the Australian Consumer Law, as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL), and any other applicable legislation or regulation.

Details of the Mercedes-Benz Waverley Satisfaction Guarantee Warranty Policy can be found below. Please follow the returns policy instructions when making a return. Every delivery comes with an invoice listing the contents of the order.

Return Instructions

Mercedes-Benz Waverley’s address for return of goods is;
769 Springvale Road, Mulgrave, VIC 3170, Australia.

  1. All returns must be in their original condition and include the original product packaging
  2. Whenever you return goods to us, please try as far as possible to take care when opening the delivery bag, parcel or box. If you are able to return them in their original delivery bag, parcel or box, this may save you having to buy alternative packaging in which to return the goods.

Our home approval period is 14 days from receipt. Except where required by the Australian Consumer Law or other applicable consumer protection legislation, the following goods are not eligible for return unless faulty:: (i) goods which have been made to your specifications or clearly personalised, (ii) items that are liable to deteriorate or expire rapidly, (iii) audio and video recordings and computer software that have been unsealed and/or used, and (iv) items that have been opened, used, are not returned in the original packaging or are not in a re-saleable condition.

To the extent permitted by law, (i) return of goods made by you outside this period may not be accepted by us and may be returned by us to you at your own expense; and (ii) delivery and return charges will only be accepted by Mercedes-Benz Waverley where the goods are faulty or are returned within the home approval period.

Mercedes-Benz Waverley Satisfaction Guarantee

In addition to any rights you may have under the ACL, should any item fail to give reasonable wear due to either defective workmanship or materials within 12 months from the date of purchase, we will, at our own discretion, repair, or replace the item, or credit part or all of the purchase price to the credit/debit card used to make the purchase. Please refer to the “Warranty Policy” section below for further details on how to make a claim.

This warranty does not affect, and is in addition to the rights and remedies available to you under a law in relation to the goods and services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


If you are returning goods for a refund rather than replacement, the card adjustment will be made directly to your credit/debit card account within five working days of receipt of the goods by us. If returned goods do not show as a credit on your next statement, please wait until the following statement before contacting the Mercedes-Benz Waverley dealership on 03 9548 6888 or via email to mbwmarketing@mbwaverley.com.au.

Privacy Disclosure

Mercedes-Benz Waverley collects your personal information in order to enter into, and fulfil, transactions on this website or otherwise to deal with any request or query that you may have and if all or part of the information is not collected by Mercedes-Benz Waverley, we may not be able to provide you with the relevant product, service or information.

Your personal information may also be used by Mercedes-Benz Waverley and may be passed on to its group and affiliated companies, associates, agents, dealers, sub-contractors and licensees (which may be overseas such as in the US and UK) to advise you of products, services and special promotions undertaken by these organisations on behalf of Mercedes-Benz Waverley. You can opt out of receiving such direct marketing by contacting Mercedes-Benz Waverley, 769 Springvale Road, Mulgrave, VIC 3170, Australia on 03 9548 6888 or via email to mbwmarketing@mbwaverley.com.au.

Further information about how we handle your personal information is contained in our Privacy Policy. That policy also contains information about how you can request access to, and seek correction of, personal information that Mercedes-Benz Waverley holds about you and how you can make a complaint about a breach of the Australian Privacy Principles and how we will deal with such a complaint.


The goods and services featured on this website are only available to persons resident in Australia. Mercedes-Benz Waverley will not accept orders from outside Australia.

All products and services are subject to availability and may be withdrawn at any time. All orders are accepted on the condition that the laws of New South Wales and the exclusive jurisdiction of the Courts of New South Wales apply to all such accepted orders.

Important notice about knives

It is against the law to sell to people under 16 years of age, knives and certain other articles with a blade or point made or adapted for causing injury. These products cannot be purchased by any person under 16 years of age.

Intellectual Property

All product and company names and logos referred to on the website are the trademarks, service marks or trading names of their respective owners including Mercedes-Benz Waverley. You may download material from the website for the sole purposes of placing an order with us or using our website as a shopping resource. However you may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means or in any manner any material or information on or downloaded from our website without our prior written consent except where expressly invited to do so.

Linked Sites

Mercedes-Benz Waverley does not make any representations whatsoever about any other websites which you may access through our website or which may link to our website. We have no control over the content or availability of any websites linked to ours. In addition, a link to any other website does not mean that Mercedes-Benz Waverley endorse or accept any responsibility for the content or the use of any such linked website and we shall not be liable for any loss or damage caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.


You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. We cannot guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

We accept no liability for loss or damage suffered by you arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of your purchasing goods, except where we have been negligent

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law.


We may alter these terms and conditions from time to time and post a revised version on our website following which all use of our website will be governed by that version. You are advised to check the terms and conditions of the website regularly.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid, void or unenforceable for any reason whatsoever such term or provision shall be severable from the other terms and conditions and shall be deemed to be deleted from them. The validity, legality and enforceability of the remaining provisions or terms shall not in any way be affected or impaired thereby.

These terms and conditions do not confer any rights on any person or party other than you and/or Mercedes-Benz Waverley.